Privacy Policy – MoverX Solutions
Your privacy matters to us. At MoverX Solutions, we are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what data we collect, how we use it, and the steps we take to safeguard it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
To provide our moving, storage, logistics, and fulfilment services, we may collect the following information:
- Personal details: name, phone number, email address, residential and delivery addresses.
- Booking details: service type, inventory of items, access instructions, and special requirements.
- Payment details: billing information for invoicing and processing secure transactions (we do not store full credit card details).
- Online interactions: information submitted via forms, emails, or our website (including cookies and analytics data).
2. How We Use Your Information
We only collect information necessary for our operations, including:
- Processing bookings, delivering services, and managing storage solutions.
- Communicating with you about your booking, service updates, or rescheduling.
- Processing payments, invoices, and accounting records.
- Improving our services, website functionality, and customer experience.
- Meeting our legal and regulatory obligations.
3. Data Storage and Security
We implement industry-standard security measures to protect your data from unauthorised access, misuse, or loss. While no system can guarantee complete protection, we continuously review our practices to minimise risks.
All digital data is stored securely on servers located in Australia or with trusted third-party providers who comply with privacy laws. Physical records (if applicable) are stored in controlled environments.
4. Sharing of Information
We respect your privacy and do not sell or rent your personal information. Data may only be shared with:
- Service providers directly involved in fulfilling your booking (e.g., drivers, movers, storage operators).
- Financial institutions for payment processing.
- Regulatory authorities when required by law.
Any third parties engaged by us are contractually bound to handle your information securely and in compliance with the APPs.
5. Your Rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Opt out of receiving marketing communications at any time.
Requests can be made by contacting us at contact@moverxsolutions.com.au. We aim to respond within a reasonable timeframe.
6. Cookies and Website Usage
Our website may use cookies and analytics tools to monitor traffic, improve functionality, and enhance the user experience. You can disable cookies in your browser settings, but some site features may not function properly.
7. Updates to This Policy
MoverX Solutions may update this Privacy Policy from time to time to reflect changes in law or business practices. The most recent version will always be available on our website, and the “last updated” date will be clearly displayed.
Contact Us
If you have questions or concerns about your privacy, please contact us:
MoverX Solutions
191 Kensington Rd, West Melbourne VIC 3003, Australia
Phone: +61 482 867 745
Email: contact@moverxsolutions.com.au