Refund & Cancellation Policy – MoverX Solutions
We value your time and trust. Our Refund & Cancellation Policy has been designed to provide transparency and fairness, while also ensuring that we can allocate our resources effectively. This policy is consistent with the Australian Consumer Law (ACL), which provides guarantees to consumers regarding services delivered with due care and skill.
1. Booking Deposits
To secure your service, a minimum 2 hours deposit is required at the time of booking. This deposit confirms your reservation, covers administrative costs, and will be deducted from the final invoice upon completion of the service.
2. Cancellations
- Up to 24 hours prior to the service: If you notify us with more than 24 hours prior to the scheduled start time, a cancellation fee of $50.00 will be applied.
- Within 24 hours of service: Cancellations made within 24 hours of the scheduled start time will result in forfeiture of the deposit.
- After dispatch or commencement: If our team has already been dispatched or the service has commenced, no refunds will be provided.
This policy allows us to manage crew scheduling, vehicle allocation, and client commitments fairly.
3. Rescheduling
If your plans change, we will make every reasonable effort to reschedule your service to a new date and time that is convenient for you. Rescheduling is subject to availability and may incur additional charges if significant adjustments are required.
4. Refunds
Refunds are generally not issued once a service has commenced. However, under the ACL, if we fail to provide the service as agreed or if there is a major failure, you may be entitled to an appropriate remedy, which could include:
- Re-performance of the service at no extra cost.
- A partial refund proportionate to the service not delivered.
- A full refund where the service cannot be reasonably remedied.
5. Client Responsibilities
To avoid disputes, clients are responsible for:
- Providing accurate booking information.
- Ensuring access, parking, and permits are available.
- Notifying us promptly of any changes or cancellations.
Failure to provide accurate information may affect eligibility for refunds or rescheduling.
6. Our Commitment
MoverX Solutions is committed to acting fairly and in good faith. While deposits are non-refundable, we will always work with you to find practical solutions, including rescheduling or applying credit towards future services where reasonable.
Contact for Cancellations or Refunds
MoverX Solutions
191 Kensington Rd, West Melbourne VIC 3003, Australia
Phone: +61 482 867 745
Email: contact@moverxsolutions.com.au