Terms & Conditions – MoverX Solutions
Welcome to MoverX Solutions. By engaging our services, you agree to be bound by the following Terms & Conditions. These terms are designed to ensure transparency, fairness, and compliance with the Australian Consumer Law (ACL). Please read them carefully before booking.
1. Bookings and Deposits
All bookings must be made with accurate information about the service requested, including addresses, access details, and items to be transported or stored. To confirm a booking, a minimum 2 hours deposit is required. This deposit secures your time slot, resources, and vehicles, and will be deducted from the final invoice. Without this deposit, bookings remain provisional and are not guaranteed.
2. Cancellations and Rescheduling
We understand that plans can change. If you need to reschedule your service, we will make every effort to accommodate your request without penalty.
- Cancellations within 24 hours of the scheduled start time will forfeit the deposit.
- If the crew has already been dispatched or work has commenced, no refunds will be available.
This policy reflects the operational costs incurred when resources are allocated and last-minute changes occur.
3. Scope of Services
MoverX Solutions provides:
- Residential and commercial relocations (local and interstate from Melbourne to Sydney, Canberra, and Adelaide).
- Storage solutions for short and long-term needs.
- Delivery services, 3PL, and fulfilment for business logistics.
- Packing and unpacking services (minimum hourly charges apply).
We do not disconnect or reinstall electrical appliances, nor do we handle items deemed unsafe by our team. Hazardous goods and illegal items are strictly prohibited.
4. Client Responsibilities
Clients are required to:
- Provide safe access to properties (stairs, lifts, parking).
- Arrange all necessary permits for parking or building access.
- Clearly identify fragile or high-value items before the move.
- Ensure goods are appropriately packed if professional packing has not been booked.
MoverX Solutions reserves the right to refuse service if conditions present risks to staff safety or breach legal requirements.
5. Payment Terms
Full payment is due upon completion of the service. Accepted payment methods are cash, Visa, MasterCard, and American Express. Please note that a 2% surcharge applies to card transactions. Failure to settle payments promptly may incur additional storage or redelivery charges.
6. Liability and Damages
While every precaution is taken to protect your belongings, accidents may occur.
- Claims for loss or damage must be reported on the same day of the service.
- Our liability is limited to repair, replacement, or compensation at our discretion, in line with industry standards and the ACL.
- We are not liable for pre-existing damage, improper packaging, or items not disclosed prior to the move.
7. Insurance
We strongly recommend that clients arrange their own comprehensive insurance to cover goods in transit or storage. MoverX Solutions can provide guidance on suitable insurers, but ultimate responsibility lies with the client.
8. Storage Terms
When utilising our storage solutions, clients are responsible for ensuring furniture and goods are adequately protected. Additional charges apply for protective materials supplied by MoverX. Access to stored goods must be arranged with prior notice.
9. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia and comply with the Australian Consumer Law. By booking our services, you acknowledge and agree to these terms in full.
Contact Us
MoverX Solutions
191 Kensington Rd, West Melbourne VIC 3003, Australia
Phone: +61 482 867 745
Email: contact@moverxsolutions.com.au
ABN: 55 608 835 794